"When it comes to your success in business, ignorance is not bliss"
Customer and Guest Satisfaction Surveys
If your customers or guests aren’t happy, your business will suffer. Our strategic market surveys make it possible to keep your finger on the pulse of what’s happening in your business through timely, regular customer satisfaction research and trend analysis. Whether you have one location, 100, 1000 or more, Universal Survey Research has the tools to reach into your operation and gather information of value to you. Over the last ten years, we’ve worked with thousands of organizations across North America, providing a reliable solution to their information gathering needs.
Our expertise helps organizations monitor:
- Food and Product Quality
- Customer Service & Product Satisfaction
- Transportation Services
- Guest Comfort
- Retail Environments
- Price Sensitivities
- Deliveries and Returns
- Brand Loyalty
- And More
Your Data Your Way
Our clients appreciate the customized, flexible way we work with them to create, distribute, collect, compile, and report information that tells them exactly what their customers and guests think about their business. Our ability to manipulate your data and drill down to detail, including verbatim comments, provides intelligence that allows you to capitalize on strengths and minimize weaknesses.
“I really appreciate the level of service you have provided so far, and you’ve been so helpful in catering to our needs. Thanks again!” – Phil M., Corporate Restaurant Analyst