Our Clients are the Experts in their Businesses
(We are the Experts in Ours)
The first thing you’ll notice about the team at Universal Survey Research is our commitment to listening to your needs.
Most clients come to us with an intimate knowledge of how their business works and with an idea about the kind of information they need. We work with them to create a customized research program designed to provide reliable data in easy to understand formats – all within the time frames they require.
Our experience, quality, flexibility, speed, and value are the hallmarks of our success.
Our Services
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Survey Development and Administration
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Our customized approach to your project begins with a review of your goals and objectives. We offer many options for survey formats to address customer and employee issues. Questions are customized to ensure the information desired will be captured, and clients choose from our convenient online surveys or more traditional paper or telephone survey techniques. Most survey programs include periodic administration to allow for tracking of trends over time.
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Questionnaire Design
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Our team of professionals has gained a wealth of experience working with all types of organizations. Our printed formats include scan-compatible forms and simple business- reply post cards, as well as other types of paper surveys. Surveys can be customized with your organization’s logo, fonts, and colors. Online surveys are managed through our secure OnlineUSR survey portal, which can be accessed from any computer in the world.
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Reporting
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Clients tell us that the real value of our service is in our reporting of the data. Our reporting options mirror your needs. We present raw data, graphs, charts, trend tables, and other presentation formats based on client desires. Written comments are provided verbatim and can be categorized for ease of review. All data remains confidential, with comments provided anonymously. Our Executive Summaries are a popular option, and data can be provided electronically, on a CD, or even as a complete Power Point presentation.
“Clients appreciate how our data allows them to track progress toward goals, and to make adjustments based on changing concerns or needs.”
In addition to our full service survey development and coordination, we also provide:
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Focus Group and Market Research
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Management Consulting
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Strategic Planning
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New Product Research
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Executive Consulting
Custom Solutions – Always
When you work with us, there are no hard and fast rules about what your survey can or cannot include. There are no cookie-cutter solutions. Our customized, collaborative approach to customer account management, survey development, and data collection and reporting is the primary reason why our clients return to us for all their survey needs.